Just when the European Union is making efforts to promote the repair of domestic appliances, Miele is making this more difficult, so reports the Dutch newspaper NRC Handelsblad. The product manufacturer no longer supplies parts to webshops. Instead, customers can only order spare parts through Miele, but the range on the Miele website is much smaller than what spare parts shops were offering until recently.

Step goes against the trend to repair more

Repair Café International is not happy with the development. “This step goes directly against the spirit of the new European rules and the trend in society to repair more”, says director Martine Postma to the newspaper. The decision is all the more remarkable given that Miele has always presented itself as a solid brand that values durability and repairability.

Read more

• Read the NRC article (in Dutch)
• Read our news item about the European rules to promote repair